Scroll down to see fabulous Speakers and Program
Scroll down to see fabulous Speakers and Program
Conference kickoff Recognition of Key Regional Organizations
Click for more information on 'Welcome'Reinforcement of Tri-Cities Talent Digital OEE and Continuous Improvement Zero-Incident Mindset Leadership
Click for more information on 'Keynote 1: 1993 Malcolm Baldrige National Quality Award Winner – Eastman'Excellence is in the Details Do you want to know the secret of processes that are excellent? Excellence is in the details. Using Pal’s Sudden Service and other examples, will illustrate this key principle of excellence and will show how this can be incorporated into your processes.
Click for more information on 'Keynote 2: 2001 Malcolm Baldrige National Quality Award Winner – Pal’s Sudden Service'
Journey to Excellence BTES has been on a journey of continuous improvement for over thirty years—and they’ve learned a lot! Leslie will be sharing BTES’ journey and how using performance excellence has contributed to a high level of performance and outstanding results. Participants will learn ideas on how to implement their values, create a focus […]
Click for more information on 'Keynote 3: 2017 Malcolm Baldrige National Quality Award Winner – Bristol Tennessee Essential Services'Enjoy some light refreshments and visit the booths of local organizations while networking with fellow attendees!
Click for more information on 'Networking Break'
We will be discussing the individual lean/continuous improvement journeys leading up to the corporate journey Ballad Health has been on. We will be emphasizing how our department has come together, how we are defining ourselves, how we define our work and why we do it the way we do. We will highlight our efforts to […]
Click for more information on 'Incorporating A Continuous Improvement Culture in a Merged Healthcare Organization'
Discussion of the development and strategy to create a new school of Public Health that, within a decade, is ranked in the top third of all schools and programs in the country and has broad success metrics; Presentation of the health and social challenges facing northeast Tennessee and southwest Virginia; Explore the inter-relationship of health, […]
Click for more information on 'Center for Rural Health Research'
Artificial Intelligence, or AI, may not be a new topic, but it will be a vital component of quality systems and processes. The marketplace of the future will compete on quality products as we transition from product-based to service-based markets, while technologies like blockchain will make it crystal clear who the ‘weakest link’ is. As […]
Click for more information on 'Exploring the Role of Artificial Intelligence in Quality Systems'
Mountain Home VA Health Care System has a long standing history of using performance excellence to systematically improve. MHVAHCS has won: VA’s Cary Award, TNCPE Level 3 Achievement Award, (others as appropriate) HRO Initiative: MHVSHCS is one of 18 national high reliability organization (HRO) pilots with the objective of transforming the nation’s largest integrated health […]
Click for more information on 'Implementing a High Reliability Organization'
Would you like to create a culture that relentlessly seeks to get rid of all waste? Would you like to do this in a service or health care organization? Lean is one of the most proven processes for doing this. Pal’s Sudden Service is one of the best service-related role models for creating and maintain […]
Click for more information on 'Implementing Lean in a Service or Health Care Organization'Visit the booths of local organizations while networking with fellow attendees!
Click for more information on 'Networking Break'The Tri-Cities Quality Forum is offered free of charge thanks to the gracious support of our sponsors.
