Tri-Cities Quality Forum - November 14, 2019

 

 

Scroll down to see fabulous Speakers and Program
When
November 14, 2019
Where
Toy F. Reid Employee Center, Kingsport, TN
Price
FREE (Due to Sponsors/Speakers Contributions)
days
-3
-1
hours
0
-5
minutes
0
-6
seconds
-2
-6

Sensational Speaker Line-up

We've got another fantastic lineup of speakers from the Tri-Cities! With keynotes from the regions Malcolm Baldrige National Quality Award Winners and breakout sessions feature companies recognized for their excellence in quality, you'll learn a lot!

David McClaskey

David McClaskey

President

Pal's Business Excellence Institute

Leslie Blevins

Leslie Blevins

Public Relations and Communications Manager

Bristol Tennessee Essential Services

Mark Ewing

Mark Ewing

AI & Machine Learning Technology Manager and Chief Architect

Eastman Chemical Company

Cody Murdock

Cody Murdock

Senior Director Continuous Improvement

Ballad Health

Best Regional Conference

For 60 years, TCQF has provided role-model performance excellence practices to Northeast Tennessee and SW Virginia.

Schedule

Our half-day conference is designed to accommodate the busy executive and professional. Three Baldrige keynotes followed by three compelling tracks filled with role-model practices ensures there is something everyone can use on the job! And you are done by lunch time!”

November 14, 2019

08:00  -  08:15
Auditorium
David McClaskey

Welcome

Conference kickoff Recognition of Key Regional Organizations

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08:15  -  08:45
Auditorium
08:45  -  09:15
Auditorium
David McClaskey

Keynote 2: 2001 Malcolm Baldrige National Quality Award Winner – Pal’s Sudden Service

Excellence is in the Details Do you want to know the secret of processes that are excellent? Excellence is in the details. Using Pal’s Sudden Service and other examples, will illustrate this key principle of excellence and will show how this can be incorporated into your processes.

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09:15  -  09:45
Auditorium
Leslie Blevins

Keynote 3: 2017 Malcolm Baldrige National Quality Award Winner – Bristol Tennessee Essential Services

Journey to Excellence BTES has been on a journey of continuous improvement for over thirty years—and they’ve learned a lot! Leslie will be sharing BTES’ journey and how using performance excellence has contributed to a high level of performance and outstanding results. Participants will learn ideas on how to implement their values, create a focus […]

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9:45  -  10:15
Lobby

Networking Break

Enjoy some light refreshments and visit the booths of local organizations while networking with fellow attendees!

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10:15  -  11:00
Room 219
Cody Murdock

Incorporating A Continuous Improvement Culture in a Merged Healthcare Organization

We will be discussing the individual lean/continuous improvement journeys leading up to the corporate journey Ballad Health has been on. We will be emphasizing how our department has come together, how we are defining ourselves, how we define our work and why we do it the way we do. We will highlight our efforts to […]

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10:15  -  11:00
Room 223

Center for Rural Health Research

Discussion of the development and strategy to create a new school of Public Health that, within a decade, is ranked in the top third of all schools and programs in the country and has broad success metrics; Presentation of the health and social challenges facing northeast Tennessee and southwest Virginia; Explore the inter-relationship of health, […]

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10:15  -  11:00
Room 225
Mark Ewing

Exploring the Role of Artificial Intelligence in Quality Systems

Artificial Intelligence, or AI, may not be a new topic, but it will be a vital component of quality systems and processes. The marketplace of the future will compete on quality products as we transition from product-based to service-based markets, while technologies like blockchain will make it crystal clear who the ‘weakest link’ is. As […]

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11:15  -  12:00
Room 219
Dr. David S. Hecht

Implementing a High Reliability Organization

Mountain Home VA Health Care System has a long standing history of using performance excellence to systematically improve. MHVAHCS has won: VA’s Cary Award, TNCPE Level 3 Achievement Award, (others as appropriate) HRO Initiative: MHVSHCS is one of 18 national high reliability organization (HRO) pilots with the objective of transforming the nation’s largest integrated health […]

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11:15  -  12:00
Room 225
David Jones

Implementing Lean in a Service or Health Care Organization

Would you like to create a culture that relentlessly seeks to get rid of all waste? Would you like to do this in a service or health care organization? Lean is one of the most proven processes for doing this. Pal’s Sudden Service is one of the best service-related role models for creating and maintain […]

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11:00  -  11:15
Lobby

Networking Break

Visit the booths of local organizations while networking with fellow attendees!

Click for more information on 'Networking Break'

A conference for the whole team

A full set of topics in just a half day? It's true and we designed it that way to be accessible to the busy professional and all their colleagues.

Our Sponsors

The Tri-Cities Quality Forum is offered free of charge thanks to the gracious support of our sponsors.

Platinum Level Sponsors

Copper Level Sponsors

UT Center for Industrial Services