Zoom Call – Page 2 – Tri-Cities Quality Forum

Building Trust, Communication, and Respect at Work: Enhance Your Multi-Generational Culture

October 20, 2023
0 Comments

Quality managers often work with a diverse range of stakeholders and multi-generational teams. Each living generation in the United States, from the Silent Generation to Generation Alpha, all have a unique set of strengths, weaknesses, and opportunities. They can be brought together to help organizations deliver projects, innovate, engage associates, and achieve success. This presentation will provide an overview of each living generation in the United States from the Silent Generation to Generation Alpha, examine tools for how to build high performing multi-generational teams, and reflect on future trends affecting the global marketplace.

Improving your Organization Using Real Time Customers’ Feedback – A case study to create happiness and increase loyalty

October 12, 2022
0 Comments

Positive customer experience (CX) is crucial to the success of any organization. In this session, we will talk about the three most popular tools (CSAT, CES, NPS) that is used to measure the customer experience and how we use these measures to improve customer experience. We will also talk about how real time customer feedback helps create a customer-centric culture and continuous improvement system in the organization. We will demonstration how we use technology to collect customers feedback to provide management with real-time information and close the loop with all employees in the service chain inside the organization.

Shape Your Future using Strategic Planning

October 12, 2022
0 Comments

Most leaders want to be proactive. It is hard to be proactive in leading your organization and personal life without strategic planning. This session will teach a very effective process for strategic planning that is so simple that you can learn and immediately apply to shape your and your company’s future.

Agile Lean Six Sigma – Hacking Lean Six Sigma for Results

October 12, 2022
0 Comments

As you probably know, the economy has changed dramatically since Motorola launched Six Sigma over 30 years ago. The pace of change has also accelerated which means that quality improvement needs to accelerate to keep up. The Magnificent Seven Quality Tools will solve most problems in today’s workplace. Using software and tools, it’s possible to train people and get bottom-line results in a day or two.