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David Jones

David Jones

David Jones is an instructor and consultant with Pal’s Business Excellence Institute with expertise in Management, Leadership, Performance Excellence, Strategic Planning, Manufacturing, Marketing, and ISO 9000 and 13485.

With over 30 years of experience in manufacturing, health care, and education, David is passionate about helping organizations improve their performance, particularly through the use of the Baldrige Criteria. He has extensive hands-on experience in the Baldrige Criteria as an applicant, examiner, examiner trainer, and judge, including being a Senior Example at the national level, and a Judge, Examiner, and Training Facilitator at the State level.

David worked for Texas Instruments, Siemens, and EPIC Technologies as an engineer and manager in Design Engineering, Manufacturing, Quality Assurance, and Marketing and Sales. In 2007 he co-founded Edamar, Inc., an award-winning educational products company.


Cody Murdock

Cody Murdock

Cody Murdock joined Ballad Health in 2013 and has been in healthcare quality/process improvement for
over 8 years.  Murdock identifies and leads improvement efforts that support the organization’s
strategic objectives through process efficiencies, cost reduction, and greater customer satisfaction. He
worked with various leaders in legacy Wellmont Health System to implement the operational excellence
initiative, a system wide approach that eliminates waste through use of lean methodology.  Currently,
Murdock is supporting the Northwest and Northeast markets of Ballad Health, in operational excellence.
He has a bachelor’s degree in business administration and a master’s degree in public health, with a
concentration in health services administration, from East Tennessee State University. He has also
completed Lean Six Sigma Green Belt training and formal lean training. Murdock is an active Rotarian
and board member in the Kingsport Rotary club, serves as a board member for Northeast Tennessee
Contact 211 and Tennessee Society for Organizational Improvement (THA Affiliate Group). He and his
wife Amber, have 3 kids; Jude (11), Emerie (8), and Kennedy (18 months).


Mark Ewing

Mark Ewing

Mark Ewing is an Alaskan native, transplanted to Tennessee almost 10 years ago when he joined Eastman Chemical as a statistician. In 2013 he launched Eastman’s AI program and continues to manage the program as well as serve as the Chief Architect for AI and Machine Learning technologies. He is a contributor to open-source programming languages and enjoys backpacking with his wife, Amy. Mark received his M.S. in Applied Statistics from Bowling Green State University and was a 2015 recipient of the Tri-Cities ‘Forty Under 40’ award.


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