Schedule

8:00-8:15

Welcome: David Jones – Pal’s Business Excellence Institute

8:15-9:00

Keynote 1

2017 Malcolm Baldrige National Quality Award Winner

Journey to Excellence

Bristol Tennessee Essential Services

Lola McVey, CPA, CGFM

Director of Accounting and Finance, Bristol Tennessee Essential Services

9:00-9:45

Keynote 2

2017 TNCPE Excellence Award Winner:

Striving for Excellence: Widgets, Hedgehogs, and Health in Municipal Management

City of Germantown

Patrick Lawton

City Administrator, Germantown, Tennessee

9:45-10:15

Networking Break

Health Care Track

Room 223

     Tools Track        

 

Room 225

Management Track

 

Room 221

Hands-On Lean Workshop

(must attend both sessions)

Room 219

10:15-11:00

HC1: Integrating Operational Excellence at Ballad Health

Andrew Wampler

Vice President, Operational Excellence

Ballad Health

TL1: Leadership… As a Process

Tamera Parsons

President and CEO

Tennessee Center for Performance Excellence

MT1 – From Strategy to Results

Patrick Lawton

City Administrator

City of Germantown, TN

LW1: Using Lean: Getting Rid of Non-Value Adding Activities and
Waste

(Part 1 of 2 Parts)

Rob Adams Sr. Dir. of Continuous Improvement

Cody Murdock Sr. Dir. of Continuous Improvement

Ballad Health

11:00-11:15

Networking Break

11:15-12:00

HC2: Project EARTH

Dr. Randy Wykoff

 Dean

ETSU College of Public Health

 

TL2: Reasonable Goal Setting Based On Data

Arved Harding

Senior Technical Associate

Eastman Chemical Company

 

 

MT2:  How to Use Storytelling to Enhance Your Brand

Drew Bedard

VP, Brand/Consumer Marketing

Bristol Motor Speedway

 

LW2:  Using Lean: Getting Rid of Non-Value Adding Activities and
Waste

(Part 1 of 2 Parts)

Rob Adams Sr. Dir. of Continuous Improvement

Cody Murdock Sr. Dir. of Continuous Improvement

Ballad Health