Schedule

8:00-8:15	Welcome: David McClaskey – Chair, TriCities Quality Forum Recognition of Key Regional Organizations
8:15-8:45	Keynote 1 1993 Malcolm Baldrige National Quality Award Winner: Eastman *Reinforcement of Tri-Cities Talent* Mark K. Cox – Sr. VP, Chief Manufacturing, Supply Chain, and Engineering Officer *Digital OEE and Continuous Improvement* Kendal Brown – Manager, Corporate Automation and Digital Manufacturing *Zero-Incident Mindset Leadership* Jeremy R. Shuppert – Program Leader, TNO Transformation Team
8:45-9:15	Keynote 2 2001 Malcolm Baldrige National Quality Award Winner: Pal’s Sudden Service *Excellence is in the Details* David J. McClaskey – Pres. Pal’s Business Excellence Institute
9:15-9:45	Keynote 3 2017 Malcolm Baldrige National Quality Award Winner: Bristol Tennessee Essential Services *Journey to Excellence* Leslie Blevins – Public Relations and Communications Manager
9:45-10:15	Networking Break
	Health Care Track Room 219	Health Care Initiative Track Room 223	Quality Topics Track Room 225
10:15-11:00	Incorporating A Continuous Improvement Culture in a Merged Healthcare Organization Rob Adams and Cody Murdock Senior Directors Operational Excellence Ballad Health: 4-Time Level 4 TNCPE Excellence Award winner	Center for Rural Health Research Dr. Randy Wykoff Dean, College of Public Health East Tennessee State University The 2018 Public Health Services Excellence in Interprofessional Education Collaboration Award Winner	Exploring the Role of Artificial Intelligence in Quality Systems Mark Ewing AI & Machine Learning Technology Manager and Chief Architect Eastman Chemical Company
11:00-11:15	Networking Break
11:15-12:00	Implementing a High Reliability Organization Dr. David S. Hecht, M.D., MBA Chief of Staff James H. Quillen VA Medical Center and System Mountain Home VA Health Care System is a VA’s Cary Award winner		Implementing Lean in a Service or Health Care Organization David Jones Vice-President Pal’s Business Excellence Institute