David McClaskey – Chair, TriCities Quality Forum

Recognition of Key Regional Organizations


Keynote 1

1993 Malcolm Baldrige National Quality Award Winner:


Reinforcement of Tri-Cities Talent

Mark K. Cox – Sr. VP, Chief Manufacturing, Supply Chain, and Engineering Officer

Digital OEE and Continuous Improvement

Kendal Brown – Manager, Corporate Automation and Digital Manufacturing        

Zero-Incident Mindset Leadership

Jeremy R. Shuppert – Program Leader, TNO Transformation Team


Keynote 2

2001 Malcolm Baldrige National Quality Award Winner:

Pal’s Sudden Service

Excellence is in the Details

David J. McClaskey – Pres. Pal’s Business Excellence Institute


Keynote 3

2017 Malcolm Baldrige National Quality Award Winner:  

Bristol Tennessee Essential Services

Journey to Excellence

Leslie Blevins – Public Relations and Communications Manager


Networking Break

   Health Care Track       

Room 219

Health Care Initiative Track

Room 223

  Quality Topics Track     

Room 225


Incorporating A Continuous Improvement Culture in a Merged Healthcare Organization

Rob Adams and Cody Murdock

Senior Directors Operational Excellence

Ballad Health: 4-Time Level 4 TNCPE Excellence Award winner

Center for Rural Health Research

Dr. Randy Wykoff

Dean, College of Public Health

East Tennessee State University

The 2018 Public Health Services Excellence in Interprofessional Education Collaboration Award Winner

Exploring the Role of Artificial Intelligence in Quality Systems

Mark Ewing

AI & Machine Learning Technology Manager and Chief Architect

Eastman Chemical Company


Networking Break


Implementing a High Reliability Organization

Dr. David S. Hecht, M.D., MBA

Chief of Staff

James H. Quillen VA Medical Center and System

Mountain Home VA Health Care System is a VA’s Cary Award winner




Implementing Lean in a Service or Health Care Organization

David Jones


Pal’s Business Excellence Institute