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8:00-8:15 |
Welcome: David Jones – Pal’s Business Excellence Institute |
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8:15-9:00 |
Keynote 1 2017 Malcolm Baldrige National Quality Award Winner Journey to Excellence Bristol Tennessee Essential Services Lola McVey, CPA, CGFM Director of Accounting and Finance, Bristol Tennessee Essential Services |
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9:00-9:45 |
Keynote 2 2017 TNCPE Excellence Award Winner: Striving for Excellence: Widgets, Hedgehogs, and Health in Municipal Management City of Germantown Patrick Lawton City Administrator, Germantown, Tennessee |
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9:45-10:15 |
Networking Break |
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Health Care Track
Room 223 |
Tools Track
Room 225 |
Management Track
Room 221 |
Hands-On Lean Workshop (must attend both sessions) Room 219 |
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10:15-11:00 |
HC1: Integrating Operational Excellence at Ballad Health Andrew Wampler Vice President, Operational Excellence Ballad Health
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TL1: Leadership… As a Process Tamera Parsons President and CEO Tennessee Center for Performance Excellence |
MT1 – From Strategy to Results Patrick Lawton City Administrator City of Germantown, TN
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LW1: Using Lean: Getting Rid of Non-Value Adding Activities and (Part 1 of 2 Parts) Rob Adams Sr. Dir. of Continuous Improvement Cody Murdock Sr. Dir. of Continuous Improvement Ballad Health
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11:00-11:15 |
Networking Break |
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11:15-12:00 |
HC2: Project EARTH Dr. Randy Wykoff Dean ETSU College of Public Health
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TL2: Reasonable Goal Setting Based On Data Arved Harding Senior Technical Associate Eastman Chemical Company
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MT2: How to Use Storytelling to Enhance Your Brand Drew Bedard VP, Brand/Consumer Marketing Bristol Motor Speedway
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LW2: Using Lean: Getting Rid of Non-Value Adding Activities and (Part 1 of 2 Parts) Rob Adams Sr. Dir. of Continuous Improvement Cody Murdock Sr. Dir. of Continuous Improvement Ballad Health |