November 14, 2019

Keynote 2: 2001 Malcolm Baldrige National Quality Award Winner – Pal’s Sudden Service 08:45  -  09:15 Keynote 2: 2001 Malcolm Baldrige National Quality Award Winner – Pal’s Sudden Service Auditorium

Keynote 2: 2001 Malcolm Baldrige National Quality Award Winner – Pal’s Sudden Service

David McClaskey

Excellence is in the Details

Do you want to know the secret of processes that are excellent? Excellence is in the details. Using Pal’s Sudden Service and other examples, will illustrate this key principle of excellence and will show how this can be incorporated into your processes.

Session Category :  Conference