November 14, 2019

Keynote 3: 2017 Malcolm Baldrige National Quality Award Winner – Bristol Tennessee Essential Services 09:15  -  09:45 Keynote 3: 2017 Malcolm Baldrige National Quality Award Winner – Bristol Tennessee Essential Services Auditorium

Keynote 3: 2017 Malcolm Baldrige National Quality Award Winner – Bristol Tennessee Essential Services

Leslie Blevins

Journey to Excellence

BTES has been on a journey of continuous improvement for over thirty years—and they’ve learned a lot! Leslie will be sharing BTES’ journey and how using performance excellence has contributed to a high level of performance and outstanding results. Participants will learn ideas on how to implement their values, create a focus for their entire organization, and manage customer inquiries.

Session Category :  Conference