Conference

November 14, 2019

Welcome
08:00  -  08:15
Welcome
Auditorium
David McClaskey

Welcome

Conference kickoff Recognition of Key Regional Organizations

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Keynote 1: 1993 Malcolm Baldrige National Quality Award Winner – Eastman
08:15  -  08:45
Keynote 1: 1993 Malcolm Baldrige National Quality Award Winner – Eastman
Auditorium
Keynote 2: 2001 Malcolm Baldrige National Quality Award Winner – Pal’s Sudden Service
08:45  -  09:15
Keynote 2: 2001 Malcolm Baldrige National Quality Award Winner – Pal’s Sudden Service
Auditorium
David McClaskey

Keynote 2: 2001 Malcolm Baldrige National Quality Award Winner – Pal’s Sudden Service

Excellence is in the Details Do you want to know the secret of processes that are excellent? Excellence is in the details. Using Pal’s Sudden Service and other examples, will illustrate this key principle of excellence and will show how this can be incorporated into your processes.

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Keynote 3: 2017 Malcolm Baldrige National Quality Award Winner – Bristol Tennessee Essential Services
09:15  -  09:45
Keynote 3: 2017 Malcolm Baldrige National Quality Award Winner – Bristol Tennessee Essential Services
Auditorium
Leslie Blevins

Keynote 3: 2017 Malcolm Baldrige National Quality Award Winner – Bristol Tennessee Essential Services

Journey to Excellence BTES has been on a journey of continuous improvement for over thirty years—and they’ve learned a lot! Leslie will be sharing BTES’ journey and how using performance excellence has contributed to a high level of performance and outstanding results. Participants will learn ideas on how to implement their values, create a focus […]

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Networking Break
11:00  -  11:15
Networking Break
Lobby

Networking Break

Visit the booths of local organizations while networking with fellow attendees!

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Networking Break
9:45  -  10:15
Networking Break
Lobby

Networking Break

Enjoy some light refreshments and visit the booths of local organizations while networking with fellow attendees!

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