Conference kickoff Recognition of Key Regional Organizations
Click for more information on 'Welcome'
Reinforcement of Tri-Cities Talent Digital OEE and Continuous Improvement Zero-Incident Mindset Leadership
Click for more information on 'Keynote 1: 1993 Malcolm Baldrige National Quality Award Winner – Eastman'
Excellence is in the Details Do you want to know the secret of processes that are excellent? Excellence is in the details. Using Pal’s Sudden Service and other examples, will illustrate this key principle of excellence and will show how this can be incorporated into your processes.
Click for more information on 'Keynote 2: 2001 Malcolm Baldrige National Quality Award Winner – Pal’s Sudden Service'
Journey to Excellence BTES has been on a journey of continuous improvement for over thirty years—and they’ve learned a lot! Leslie will be sharing BTES’ journey and how using performance excellence has contributed to a high level of performance and outstanding results. Participants will learn ideas on how to implement their values, create a focus […]
Click for more information on 'Keynote 3: 2017 Malcolm Baldrige National Quality Award Winner – Bristol Tennessee Essential Services'
Visit the booths of local organizations while networking with fellow attendees!
Click for more information on 'Networking Break'
Enjoy some light refreshments and visit the booths of local organizations while networking with fellow attendees!
Click for more information on 'Networking Break'