Artificial Intelligence, or AI, may not be a new topic, but it will be a vital component of quality systems and processes. The marketplace of the future will compete on quality products as we transition from product-based to service-based markets, while technologies like blockchain will make it crystal clear who the ‘weakest link’ is. As […]Click for more information on 'Exploring the Role of Artificial Intelligence in Quality Systems'
Would you like to create a culture that relentlessly seeks to get rid of all waste? Would you like to do this in a service or health care organization? Lean is one of the most proven processes for doing this. Pal’s Sudden Service is one of the best service-related role models for creating and maintain […]Click for more information on 'Implementing Lean in a Service or Health Care Organization'