9AM EST
Organizational Improvement Using the Baldrige Framework
David M. Jones
Executive Summary of 100 Years of Harvard Business Review: What “Big Ideas” will you start and stop doing?
Deborah Harley-McClaskey
10AM EST
Using a Leadership System to Create a Culture of Agility and Continuous Improvement
John B. Chessare, MD, MPH
Carolyn L. Candiello
The Golden Triangle of Empathy, Insight, And Hope – Connecting What You Do To What Customers Want
Jay Kingley
11AM EST
Stop Hiring Turkeys
Jeff Offutt
Agile Lean Six Sigma – Hacking Lean Six Sigma for Results
Jay Arthur
12PM EST
Shape Your Future using Strategic Planning
David McClaskey
Improving your Organization Using Real Time Customers’ Feedback – A case study to create happiness and increase loyalty
Dr. Mohammed H. Alomairy