Lean for Service

Lean is getting rid of all possible non-value adding activities (all waste).  Learn the basics of Lean and the best practices of applying Lean to service type of businesses.

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Leadership by Quality – An executive action guide to achieving enduring excellence and social responsibility

In this presentation Dr. Watson will expand upon his series of 18 webinars as delivered to the ASQ Quality Management Division since the pandemic began in February 2020. These monthly webinars probed the fundamental modern interpretation of the concept of “Managing for Quality” based on the combined ideas of Juran, Deming, and Ishikawa and interpreted them in the light of the disrupting turbulence that is arising from the increasing application of digital technologies as they creep in to our daily personal and working lives.

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