Positive customer experience (CX) is crucial to the success of any organization. In this session, we will talk about the three most popular tools (CSAT, CES, NPS) that is used to measure the customer experience and how we use these measures to improve customer experience. We will also talk about how real time customer feedback helps create a customer-centric culture and continuous improvement system in the organization. We will demonstration how we use technology to collect customers feedback to provide management with real-time information and close the loop with all employees in the service chain inside the organization.
Most leaders want to be proactive. It is hard to be proactive in leading your organization and personal life without strategic planning. This session will teach a very effective process for strategic planning that is so simple that you can learn and immediately apply to shape your and your company’s future.
As you probably know, the economy has changed dramatically since Motorola launched Six Sigma over 30 years ago. The pace of change has also accelerated which means that quality improvement needs to accelerate to keep up. The Magnificent Seven Quality Tools will solve most problems in today’s workplace. Using software and tools, it’s possible to train people and get bottom-line results in a day or two.
3 out of 4 restaurant team members do not stay at a job 6 months or are poor performers. Get meaningful improvement in your business by simply stop hiring low performers. We will discuss several simple steps that can noticeably improve your hiring success and help you select the right people for your team.